I have been banned nationwide by Admiral.ch. Why was I banned and how can I lift my self-exclusion?
Admiral.ch is legally required, in accordance with Article 80 of the Swiss Gambling Act (BGS), to impose a self-exclusion if there are indications that you are financially overburdened and therefore unable to meet your financial obligations, or if you are placing bets that are disproportionate to your income and assets. If you have any questions or need further information about your exclusion, please contact us.
If you wish to request the removal of a self-exclusion imposed by us, you may do so at any time with Admiral.ch. Please use this application form to request the removal of your exclusion.
How can I apply for a voluntary self-exclusion?
• After logging in, in the settings of your player account under "Voluntary nationwide self-exclusion". • By phone through our support at +41 44 515 35 45. • By chat or email from your registered address, stating your username and security answer to support@admiral.ch. • Or in writing to: Casino Admiral Sozialkonzept In der Luberzen 25 8902 Urdorf
How can I assess my own gambling behavior?
Admiral.ch offers you various ways to assess your gambling behavior. If you have concerns about your gambling behavior, we recommend taking our self-assessment test. Answer the questions as honestly and intuitively as possible – often, the first answer is the right one. In the "My Gambling Protection" section of your player account, you will also find various tools to help you keep track of your playing time, bets, wins, and losses.
Which limits can I set up in my player account, and can I change them later?
To comply with legal requirements, you must set at least one loss limit (monthly, weekly, or daily) in your player account. In addition, you can set up to two more loss limits and up to three deposit limits (monthly, weekly, or daily). You can adjust your limits at any time in your player account under "Limits." Please note that changes to limits will either take effect after 24 hours or immediately if you set a new, lower limit.
How can I lift my voluntary self-exclusion if I wish to do so?
A voluntary self-exclusion can only be lifted after a period of three months due to legal reasons. After this period, you can submit a request to lift the exclusion at the casino where you applied for the self-exclusion. If Admiral.ch has imposed your self-exclusion, you can use the application form to request its removal.
How do I request a gaming break, and can I set it for a specific game or game category only?
You can request a gaming break in your player account under “Gaming Break” The duration of the gaming break can be selected flexibly for up to 180 days.
Additionally, under “Gaming game by game category” you can restrict access to specific game categories for up to 180 days. Please note that, according to our player protection guidelines, a gaming break cannot be reversed.
How can I contact the Social Responsibility Team at Admiral.ch if I need support?
Our Social Responsibility Team is available via email at rg@admiral.ch or by phone at +41 44 515 35 47. Alternatively, you can also contact us by post at: Casino Admiral Sozialkonzept In der Luberzen 25 8902 Urdorf
