A concept built on people.
Our employees are the foundation of our social concept. They ensure that you as a player are always well-informed and receive the support you need – individually, early and tailored to your situation.
As a licensed casino in Switzerland, we take your well-being seriously. That’s why we rely on a comprehensive social responsibility approach that is efficient and sustainable. Our teams undergo regular training and maintain close communication with specialised organisations to ensure optimal protection.
The Joy of Gaming – With Responsible Strategies
To ensure gambling remains an enjoyable pastime, a few clever tips are invaluable:
Your bet, your plan: Set clear limits for your stakes and stay calm – the key is respecting your own boundaries.
Keep your gaming funds separate: Only use the money you are willing to spend on gaming.
Deposit wisely: Only deposit what you are willing to lose – nothing more.
Breaks make you smarter: Take regular breaks. Your chances don’t change, but you’ll recharge your energy.
Big dreams, small wins: Be proud of every win, no matter how small – take it home and celebrate.
Forget the “lucky streak”: What seems like a winning streak is pure chance – enjoy the moment, but don’t expect more.
Losses aren't motivation: Don't chase lost money. There is no magic formula to turn losses into wins.
Chance is chance: No amount of betting can influence chance – so play for fun, not out of obligation.
If you find these tips difficult to follow, take a break. If you need support, our player protection team is always here to help.
Early Help for Safe Gaming
With our extensive experience from land-based casinos and targeted analyses, we can identify players who may be at risk early on. This allows us to act quickly and implement measures to protect you. If certain signs appear, such as financial difficulties or disproportionate stakes, legally mandated protection mechanisms are activated.
A gaming ban may be enforced if:
- Your stakes are disproportionate to your income or assets.
- Your financial situation has reached a point where it is no longer sustainable for you.
- A professional organisation informs us of an existing gambling addiction.
Your Protection Against Conspicuous Gaming Behaviour
If our early detection criteria and analysis indicate that your gaming behaviour may be risky, we will contact you to assess your situation. During this process, we will inform you about the risks of gambling while also gaining a better understanding of your personal and professional circumstances through your self-disclosure. Based on this exchange, we can determine whether your stakes align with your income and assets.
If the initial contact does not provide clarity, we may request additional documentation, such as proof of income and assets, a debt enforcement register excerpt, bank statements or tax records. Our goal is to ensure that your income and assets are in line with your gaming expenditures and that you are meeting your financial obligations – helping to protect you from potential gambling-related risks. If concerns remain, we will take appropriate action in line with our commitment to player protection.
We understand that requesting these documents is an invasion of your privacy. Rest assured: your data is safe with us, as we adhere to the highest data protection standards (ISO-27001 certification). For more information on how we process your personal data, please refer to our Privacy Policy.
Your Control Over Gaming – Setting Limits in the Online Casino
Game Break
You can take a break from gaming and exclude yourself from specific game categories or the entire platform for a set period. This break can last anywhere from one day to six months, depending on what suits you best. During this time, you can still log in, but gameplay will be restricted.
Deposit limits
Set up your account so that only a specific amount can be deposited daily, weekly or monthly. Once this limit is reached, further deposits are not possible. Adjustments to increase limits take effect after 24 hours, while reductions are applied immediately.
Loss limits
Before starting a game, you must set a maximum loss amount for a day, week or month. If this limit is reached, further bets are not allowed. You can combine multiple limits, but at least one loss limit is mandatory. Reducing a limit takes effect immediately, while increases are implemented after 24 hours, ensuring your safety in line with legal regulations (Art. 87 para. 4 of the Gambling Ordinance (VGS)).
Self-Exclusion
If gambling becomes problematic, a voluntary self-exclusion can be an effective solution. This exclusion applies to all casinos in Switzerland and Liechtenstein – both online and offline – and can be requested directly through our online casino or the relevant authorities.
Your Player Protection
Stay in control of your gaming activity. Use the practical tools in your player profile under "My Player Protection" to stay informed. . Here, you will find
- Up-to-date statistics and historical data on your gaming activity, covering both daily and six-month periods.
- A Reality Check feature that gives you a clear view of your gameplay.
- A Self-Test with questions designed to help your reflect on your gambling habits and better assess your behaviour.
- Insights into the development of your gaming patterns.
- An overview of your bets per game category over the last 30 days.
- Personalised notifications and messages tailored to your individual gaming behaviour.
For any questions, our customer support is always available.
Gambling can be captivating, but for some, the excitement turns into dangerous dependency. Gambling addiction often develops gradually and can be hard to recognise. Big wins can create the illusion that success is due to skill – but this is a misleading belief.
It usually begins harmlessly: a big win, followed by the belief that success is within reach. However, inevitable losses start to pile up, and the urge to gamble can become overwhelming. Increasing amounts of time and money are spent on gambling, while family, work and friendships gradually fade into the background.
In the so-called Adventure Phase, one still believes they have control. However, the Loss Phase soon follows, marked by concealed debts and strained relationships. By the time the Desperation Phase begins, gambling dominates every aspect of life.
To help prevent players from falling into this vicious cycle, we have implemented measures to identify potentially at-risk individuals early. Using our proven criteria and years of experience, we can intervene in a timely manner.
Signs of Gambling Addiction:
- You lose interest in activities you used to enjoy.
- You promise yourself not to gamble but end up doing it anyway.
- You ask others for money to continue playing.
- Work, friends or hobbies suddenly take a back seat.
- You feel irritated or restless when you can’t play.
- You neglect your appearance or health because the game is your priority.
- Time and money slip away faster than you intended.
- You use winnings to pay off debts or solve financial problems.
- Gambling leads to arguments with family or friends.
If you or someone you know recognizes any of these signs, don’t hesitate to contact us. Together, we’ll find a solution.
Your Safety Matters to Us – We’re Here for You
In the world of gambling, there are challenges that some people face daily. Sometimes it becomes apparent too late that gambling behaviour has taken a turn that overshadows everything else. But with us, you’re not alone – we are here to help you find balance and support you at the right time.
Is the game suddenly working against you?
If gaming begins to affect your daily life, or you notice you’re losing control more often, it’s time to pause. Whether you need someone to talk to, want to better manage your budget, or even take a break from gambling, we’re here to provide the support you need. A voluntary, nationwide self-exclusion could also be a helpful step to give yourself a break and clear your mind.
Talking helps!
Our friendly advisors are available from Sunday to Thursday between 9 AM to midnight as well as Friday and Saturday from 9 AM to 1 AM. Call us at 044 515 35 45 or send an email to support@admiral.ch. Completely discreet and hassle-free. Our experts, including Z. Halilovic, the Head of Player Protection, are also available for personal consultations at rg@admiral.ch or via callback request at 044 515 35 47 (no direct line available).
Concerned About a Friend or Family Member?
Sometimes, it’s easier to recognise gambling issues in others than in yourself. If you believe a friend, partner or family member is losing control over their gambling, don’t hesitate to reach out. Together, we can find ways to help.
Our Partners – Experts in Support
In addition to our own team, we work closely with recognised organisations specialising in gambling addiction, prevention and debt counselling. These expert teams are available to assist you or someone you know:
- IRGA – Istituto Di Ricerca sul Gioco d' Azzardo , Viale G. Motta 32, 6500 Bellinzona , tel. 076 679 09 96, www.irga.ch
- RADIX Zurich – Centre for Gambling Addiction and Other Behavioural Addictions, Pfingstweidstr. 10, 8005 Zurich, tel. 044 202 30 00, www.spielsucht-radix.ch
- Schuldenberatung Schweiz, Ochsengasse 12, 4058 Basel, tel. 078 209 12 34, www.schulden.ch /Dachverband Budgetberatung Schweiz, Head Office, 6000 Lucerne, tel. 079 664 09 10, www.budgetberatung.ch
- Dargebotene Hand – Hotline available 24/7: tel. 143, www.143.ch
This is not just about help but real, sustainable support for you or someone in your life who might need it.
Under «My Player Protection» in your account, you’ll find in the top right-hand menu a quick self-test with 9 questions that can help you think about your attitude toward gambling and get a better idea of your playing habits.
Principle
A gambling exclusion applies to all land-based casinos and all online gambling providers (online casinos, lotteries, sports betting and poker) in Switzerland and Liechtenstein.A self-exclusion cannot be limited to either land-based or online gambling. It always applies for both.
Self-Determined – Apply for a Voluntary Game Exclusion
If you notice your gambling behaviour is becoming problematic, a voluntary self-exclusion may be a good solution. You can initiate this process at any time. Simply download the application form and submit it along with a copy of your ID (passport, ID card, or driver’s license) to (rg@admiral.ch or by mail to: «In der Luberzen 25, 8902 Urdorf»). Your request is only valid with your signature. For foreign casinos, you will need to apply separately. If you prefer to request a self-exclusion in person, visit a land-based casino with valid identification and speak with the responsible staff.
Mandatory Exclusion – What Happens Next?
If you are identified as a problematic gambler – through our monitoring, early detection system, or reports from third parties, specialists or social services – the casino may enforce a mandatory gambling exclusion. This is necessary if:
- You are over-indebted.
- You are unable to meet your financial obligations.
- Your gambling stakes are disproportionate to your income and assets.
- There are signs of gambling addiction.
In such cases, casinos are obligated under Article 80 of the BGS to impose a game exclusion, even without your consent.
Are you banned from playing in a Swiss casino? Then you have the option of having it lifted. To do this, you must submit a written request and financial documents. A specialist office for gambling addiction will also be involved (Art. 81 para. 3 BGS). These are the necessary steps to have your ban (voluntary or ordered) lifted.
If you can provide proof that the reasons for your exclusion no longer exist, your ban can be lifted in accordance with Article 81 of the Swiss Gambling Act. However, there is a minimum period for voluntary bans: you cannot submit an application before three months have passed (according to Article 84 of the Gambling Ordinance). If the casino where you were excluded has since closed, you can contact another Swiss casino and they will guide you on the next steps.
Responsible Gaming Team
E-mail: rg@admiral.ch
Phone: 044 515 35 47 (callback request only, no direct line)
Post: Casino Admiral, In der Luberzen 25, 8902 Urdorf
Customer Support
E-Mail: support@admiral.ch
Phone: 044 515 35 45 (available daily from 9:00 AM – Midnight, Friday & Saturday until 1:00 AM)