Terms and Conditions

Valid from July 16th 2025

1 Scope and application

Casino ADMIRAL SA, domiciled at 6850 Mendrisio (hereinafter referred to as "admiral.ch"), which belongs to the ACE SWISS Group, operates the online casino admiral.ch via the website www.admiral.ch and other access options (e.g. apps) with the name admiral.ch (hereinafter individually and collectively referred to as the "gaming platform").

All rights in connection with admiral.ch apply exclusively to Casino ADMIRAL SA, domiciled at 6850 Mendrisio (hereinafter referred to as "admiral.ch"). Casino ADMIRAL SA is supervised by the Swiss Federal Gaming Commission (www.esbk.admin.ch) and is the holder of Swiss licence no. 2023-B-13, as well as licence extension no. 2023-B-13-E for the right to conduct casino games online.

1.1 These general terms and conditions (hereinafter "GTC") regulate the use of the entire range of games offered by admiral.ch on the gaming platform (hereinafter referred to as the "games offered"). The users of the gaming platform are hereinafter referred to as "players", whereby the male form of the term includes the female form or are addressed directly as "You".

1.2 Every player on the gaming platform has the opportunity to win money or to gain another monetary advantage by placing a monetary bet.

1.3 admiral.ch reserves the right to change the games offered on the gaming platform at any time.

1.4 There is no legal right to access the gaming platform and use the games offered. Access to the gaming platform can be permanently or temporarily restricted at any time for technical reasons (adjustment of the games offered, maintenance, etc).

1.5 The use of various internet-enabled devices (PC, tablet, mobile, etc.) and third-party software for displaying and playing the content of the gaming platform (operating system, browser, Adobe Flash Player, Java, etc.) is not covered by these GTC. Such use does not affect the legal relationship between admiral.ch and the player and is governed solely by the GTC of the third-party providers of the corresponding service.

1.6 These GTC are deemed to be accepted by you as soon as you expressly agree to the GTC when registering on the gaming platform.

1.7 The current version of the GTC is available at any time on the website www.admiral.ch.

1.8 admiral.ch has the right to change the GTC unilaterally at any time. admiral.ch will inform you of any changes to the GTC in a timely manner and in an appropriate form. The current version of the GTC at the time of use is legally binding.

2 Registration

2.1 Use of the services on the gaming platform requires the opening of a player account. In order for admiral.ch to open a player account, you must register correctly on the gaming platform.

2.2 The following information is required from you for registration:

First name, last name
Date of birth
Resident or temporary address in Switzerland
Valid email address
Telephone number
Password

2.3 When you register, the resident or temporary address you provide will be checked. To do so, we will transmit the personal data required for this purpose (first and last name as well as address details) to an information centre (CRIF AG, Hagenholzstrasse 81, 8050 Zürich). It will also be checked whether you appear in the register of blocked players. You expressly agree to these processes.

2.4 You can provide proof of identity with a copy of an official form of identification (ID card, passport, driving licence or an identification document recognised by the supervisory authority).

2.5 If admiral.ch discovers during the verification of your identity that you have provided false information about yourself, you may be charged an amount for this, the level of which admiral.ch will determine at its sole discretion, taking into account the specific circumstances.

2.6 You are responsible for safeguarding your own access data to your player account (username and password). Any disclosure of this data to third parties is prohibited.

2.7 After registering, you can only change your resident or temporary address and telephone number in your player profile. admiral.ch checks your resident or temporary address every time you change it. You must ensure that your personal details are always up to date. If your personal details change and cannot be changed in your player profile, you must notify admiral.ch of the change by email. admiral.ch is entitled to use the data in your player profile for notifications.

3 Opening the player account

3.1 You will only be granted access to the games on the gaming platform after opening a player account. The account will be opened following registration. Only one player account will be opened per player for use of the games on the gaming platform.

3.2 To open a player account, you must i) be of legal age, ii) have a place of residence or habitual abode in Switzerland, and iii) have not been banned from playing or iv) are not subject to a gaming ban (Art. 52 of the Swiss Gaming Act).

3.3 admiral.ch can open a player account provisionally if the information indicated in Section 2.2 has been provided, has been able to verify, based on your information, that the requirements for opening a player account in accordance with Section 3.2 are met, has clarified that you are not on the list of blocked players and there are no concrete indications that your information is untrue.

For as long as a player account is provisionally opened, deposits are limited to a maximum amount of CHF 1,000, and winnings cannot be paid out.

3.4 admiral.ch will only definitively open the player account once your identity has been verified based on the proof of identity and the other requirements as per Section 3.2 have been checked successfully. Your identity must be verified within one month at the latest. Otherwise, your provisional player account must be closed.

3.5 After the definitive or at least provisional opening of your player account, you have the right to use the games offered on the gaming platform in accordance with the valid game rules and these GTC.

3.6 admiral.ch may refuse to open a player account without giving reasons.

3.7 Each player account is personal and non-transferable. You may only use the games on the gaming platform in your own name, i.e. you are not entitled to pass on the access data for your player account to a third party.

3.8 The player account is intended solely for participation in the games. Use for purposes other than private entertainment, particularly for profit or other commercial purposes, parking of funds or transfer to third parties is prohibited.

3.9 If you have lost your login details, please contact customer support at admiral.ch (support@admiral.ch).

4 Deposits and withdrawals

4.1 Your player account is funded by your deposits, your winnings and any free play credits granted by admiral.ch. Your stakes when using the games on the gaming platform are debited from your player account.

4.2 The available payment methods for deposits and withdrawals as well as their conditions are published on the gaming platform. admiral.ch assumes no liability for transmission errors or technical problems with the payment methods. The terms and conditions of the provider of the respective payment method apply to the use of the payment methods.

4.3 You may only deposit money into your player account for which you are the beneficial owner. It is prohibited to transfer money to your player account that you know or have reason to believe stems from illegal or criminal activities. The same applies to means of payment which you are not authorised to use.

4.4 admiral.ch is free to request from you all information and evidence regarding the origin of your financial resources that it deems necessary in order to be able to fulfil its regulatory and legal obligations at any time.

4.5 Gaming credits are held in Swiss francs. The minimum amount for deposits and withdrawals of gaming credits is CHF 10. If the total balance is lower, the minimum withdrawal amount corresponds to the respective balance.

4.6 Credit balances on your customer account do not earn interest. admiral.ch does not grant loans or allow players to overdraw their accounts. A player account cannot, therefore, be negatively debited or overdrawn by the player at any time.

4.7 You have the right to request the transfer of your active balance from your player account to a personal payment account at any time. This does not apply to the free play credits granted by admiral.ch. admiral.ch is entitled to request identification documents or other information for each withdrawal process.

4.8 For as long as the player account is only provisionally opened, withdrawals are limited to the sum of all deposits. If the player account has to be closed because a player does not meet (or no longer meets) the requirements under Section 3.2 or cannot be identified, any winnings in excess of this amount will go to the AHV compensation fund.

4.9 admiral.ch will only pay out the balance on your player account to a payment account with the same name as the player account. The balance is usually paid out within five working days. admiral.ch is entitled to invoice you for all costs and endeavours associated with the payouts and to deduct the corresponding amounts from the balance in advance. You will be responsible for the bank charges and reasonable compensation for any work carried out by admiral.ch.

4.10 If your payment account details are no longer valid and admiral.ch is unable to contact you with a reasonable expenditure of effort in relation to the amount in question, admiral.ch will retain the balance on the closed player account for two years. After two years, admiral.ch will transfer the balance to the AHV compensation fund.

4.11 admiral.ch does not issue any prize confirmations.

4.12 You are solely responsible for any taxation of your winnings and compliance with other financial and legal requirements. For winnings over CHF 1,070,400 (tax exemption limit as of 2025), admiral.ch is obliged to retain the withholding tax and pay it to the Federal Tax Administration.

4.13 If admiral.ch has mistakenly credited an incorrect amount to your player account, you are obliged to inform admiral.ch immediately and refund the incorrect credit.

5 Stopping gaming and suspension

5.1 You have the option to take a temporary break from playing at any time, i.e. for a self-determined period of at least 24 hours up to a maximum of six months. After the specified period has elapsed, the temporary break from playing is automatically cancelled. Restarting early is only possible upon request to admiral.ch and will entail evaluation by the Social Concept Officer for the online casino ADMIRAL.

5.2 You can also apply for a voluntary gaming suspension at any time. If the reasons for the suspension no longer apply, it can be lifted after three months at the earliest.

5.3 admiral.ch may impose a gaming suspension on its own initiative and against your wishes. There is a legal obligation to do so,

if admiral.ch knows or assumes, based on its own observations or reports from third parties, that you are over-indebted, are not meeting your financial obligations or are placing bets disproportionate to your income and assets.To comply with these obligations, admiral.ch reserves the right to request information about the person and his professional and financial environment at any time and to obtain appropriate evidence
if admiral.ch knows or assumes, based on a report from a specialist agency or social security office, that you are addicted to gambling.

In the following cases, admiral.ch can issue a gaming exclusion:

if there is reasonable suspicion that you are abusing the gaming platform, attempting to influence the normal run of play, such as by using bots or other malware, or otherwise exploiting a bug in the game; or
if admiral.ch cannot verify your identity or financial background, or cannot identify the beneficial owner ,or there are doubts about the information you have provided, or there is a suspicion that the information you have provided is false.

5.4 admiral.ch will inform the law enforcement authorities if necessary, especially in the case of intentional provision of false information, and/or report it to the Money Laundering Reporting Office.

5.5 admiral.ch also reserves the right to ban players from playing in the event of a breach of these GTC.

5.6 The deletion of the player account remains an option in accordance with Section 8.2.

5.7 In the case of a self-exclusion, admiral.ch will notify you of the exclusion in writing and provide an explanation. The self-exclusion applies to all land-based casinos and all online gambling providers (online casinos, lotteries, sports betting and poker) in Switzerland and Liechtenstein.

5.8 admiral.ch keeps a register of all its banned players. The register contains the name and first name of the banned player, date of birth, nationality, type, reason and date of the ban imposed. admiral.ch shares the contents of the relevant register with the other casinos and organisers of large-scale games, which in turn grant admiral.ch access to the registers they keep.

5.9 A gaming ban will be lifted at your request if the reason for the ban no longer exists. A specialist or specialist agency recognised by the canton will be involved in this process. By submitting your written request to lift the gaming ban, you agree that this specialist or specialist agency will be granted access to the data concerning you that is necessary to verify the lifting of the gaming ban. A voluntary gaming ban can be lifted at the earliest three months after the start of the ban.

6 Further measures to protect against excessive gaming

6.1 You can view information about your gaming behaviour, namely your stakes, your winnings and the net result of your gaming activity, in your player account at any time. There, you will also find a self-test to assess your own gaming behaviour, instructions for applying for a voluntary gaming ban, the contact details of the Social Protection Officer at the online casino Admiral and information on external gaming addiction counselling centres.

6.2 You must set one or more maximum values to which you wish to limit your daily, weekly and monthly losses. You are free to adjust the maximum value(s) you have set yourself at any time. A reduction in the maximum amount takes effect immediately, an increase after 24 hours at the earliest.

6.3 You can voluntarily set additional maximum values to control your own gaming behaviour – namely, a deposit limit. Analogous to Section 6.2, an increase in the deposit limit will take effect after 24 hours at the earliest.

7 Closure of the player account

7.1 You can request the closure of your player account at any time, either by sending a written notification to Casino Admiral, In der Luberzen 25, 8902 Urdorf, or by email to support@admiral.ch. admiral.ch will verify your identity and, if the identity of the applicant matches that of the player account holder, will close the player account.

7.2 admiral.ch may also close your player account against your wishes,

if the requirements under Section 3.2 are not (or no longer) met;
if a player account has remained inactive for more than two years;
if there is reasonable suspicion that you are abusing the gaming platform, attempting to influence the normal run of play, such as by using bots or other malware, or otherwise exploiting a bug in the game;
if there is reasonable suspicion that you are involved in money laundering, the financing of terrorism or similar or that the funds deposited are of criminal origin or stem from a criminal organisation.

7.3 A violation of these GTCs may result in the deletion of the player’s account instead of a gaming ban.

7.4 admiral.ch will inform you in advance about the closure of your player account and will point out the consequences. If your player account is closed, you can request reactivation. You are prohibited from registering or using another account under a different identity on the gaming platform.

8 Bonus rules

8.1 Bonus funds (bonuses) are amounts of money that can be credited to a player account in connection with promotions (e.g. upon registration or upon depositing funds). The conditions for granting, using or redeeming bonuses are set out in the respective bonus rules on our website.

8.2 Bonuses are used as wagers on the games offered on the website. If the player account contains both real money / withdrawable and bonus money, the general rule is that the bonus money is only available for wagering after the existing real money balance has been fully exhausted. The winnings obtained are credited to the balance with which the wager was placed. The bonuses are converted into real money when the relevant wagering requirement (playthrough) is met.

9 General gaming regulations

9.1 A game can only be started if you are registered with admiral.ch and your player account has sufficient funds. Game instructions are available for each individual game. Our customer service team will happily provide you with further information on game instructions. It is your own responsibility to familiarise yourself with the specific rules of our games.

9.2 In the event of malfunctions and errors on the gaming platform, admiral.ch is entitled to cancel all bets and return the original bets to the players.

9.3 If the connection is interrupted during a game, the game will be recorded on the game servers. The result will be displayed in the player’s account status, and any winnings will be credited to the player’s account. After a game is interrupted, no new game will be initiated, and no further stake will be debited.

9.4 In the event of a software error or malfunction of the random number generator (RNG), the game currently in progress is void.

9.5 The use of software that can create player profiles or that enables secret agreements between players is expressly prohibited. The same applies to programmes enabling cheating or unfair advantages over other players.

10 Conditions of participation for competitions

10.1 By participating, the participant accepts the following conditions.

10.2 All natural persons aged 18 or over with a permanent residence in Switzerland are eligible to participate. Employees of admiral.ch are excluded from the competition.

10.3 Only one entry per person is possible. Participation in prize draws requires all necessary information to be filled out completely, comprehensibly and truthfully. Automatically generated entries, mailings, and technical manipulations are excluded from the competition. Participation is free of charge. The closing date for entries is the date stated on the competition page.

10.4 The winners will be chosen at random and notified in writing. Cash payment, alternative compensation or exchange of prizes is excluded.

10.5 admiral.ch may cancel or terminate the competition at any time if there is an important reason to do so. No claims for compensation arise in this case. Important reasons for termination include, in particular, the existence of technical or legal reasons that render proper implementation impossible.

10.6 By participating in the competition, players accept that admiral.ch uses their data for marketing purposes.

10.7 Players can revoke the use of their data for marketing purposes at any time by sending a written notification to Casino Admiral, In der Luberzen 25, 8902 Urdorf, or by email to support@admiral.ch. admiral.ch undertakes to comply with Swiss data protection regulations and to manage players' personal data with care.

10.8 To the extent permitted by law, admiral.ch excludes any liability concerning competitions.

10.9 No correspondence will be entered into regarding the prize draw. Any recourse to a court of law is excluded.

10.10 Competitions on Facebook have no connection with Facebook. Facebook is neither the organiser nor the sponsor or supporter of admiral.ch. admiral.ch is the sole organiser and contact person for the competition and bears sole responsibility for the competition.

11 Data protection

11.1 admiral.ch complies with the current Swiss Data Protection Act (DSG) provisions when collecting and processing player data.

11.2 The privacy policy of admiral.ch (available at www.admiral.ch/datenschutzerklaerung) forms an integral and binding part of these GTCs. It provides detailed information on how admiral.ch handles and processes players’ personal data.

When registering, the player expressly confirms, and later by using the website and the associated app, that he has read, understood, and accepted the privacy policy. In particular, the player agrees that admiral.ch may use his data to send access data (user name and password), to provide written notification of a gaming ban or break from gaming, and provide notification of amended GTC and other information (such as for marketing purposes).

11.3 The player is aware and agrees that admiral.ch collects and processes other data in addition to the personal data required to open his player account (see Section 2.2) to the extent required by law. This is particularly the case when implementing player protection measures to prevent excessive gaming. In this context, admiral.ch collects, processes and stores information on the financial and family circumstances of players, stakes, winnings, gaming behaviour and state of health (any gaming addiction), nationality and the type and reason for gaming bans.

11.4 If a gaming ban is lifted, admiral.ch is entitled to pass on the player’s data, which is necessary to verify the lifting, to a cantonal recognised specialist or specialist agency.

If there are indications of money laundering, terrorist financing, funds of criminal origin or criminal organisations, admiral.ch is authorised to forward all necessary data to the Money Laundering Reporting Office.

11.5 The player is aware and agrees that admiral.ch may pass on the personal data required to open his player account (see Section 2.2) to third parties in Switzerland and abroad, in particular in the event of suspicion of fraud, money laundering or other criminal conduct, to clarify the suspicion, initiate criminal, civil or administrative proceedings and comply with government orders during and outside of pending proceedings, insofar as this is permitted under Swiss data protection law.

11.6 By agreeing to use the gaming platform, the player also agrees that admiral.ch records all communication between the player and other players via the gaming platform, particularly via the chat function, as well as with admiral.ch.

11.7 admiral.ch will retain the player’s personal data for a period of at least five years, even after the player’s account has been deleted. This also applies to the data recorded by the data recording system in accordance with Section 12.1.

12 Data recording system

12.1 admiral.ch maintains a data recording system for the games offered on the gaming platform in Switzerland, which records the following data:

All financial transactions
Data on game security and transparency
Data for monitoring the social concept
Data for monitoring compliance with due diligence obligations against money laundering.

12.2 The data recording system is protected against unauthorised access. Subsequent changes to the recorded data are traceable. Any failure or significant disruption of the data recording system must be reported to the Swiss Federal Gaming Board. admiral.ch will keep the data available for inspection for at least five years in accordance with Section 11.1. Before implementing any changes to the data recording system, admiral.ch will send the Swiss Federal Gaming Board a certificate from an accredited conformity assessment body, certifying that the system complies with the legal requirements.

13 Intellectual property

13.1 The gaming platform and all content and games provided on it and accessible to the player are protected by copyright. Unless otherwise stated, the gaming platform (www.admiral.ch), the domain, and all games and other content provided on it belong to admiral.ch. Any use of the content it provides on the gaming platform for private, public and commercial purposes is prohibited without the prior express consent of admiral.ch and/or the indicated third-party providers.

14 Warranty and liability

14.1 admiral.ch provides all services related to the operation of the gaming platform diligently and professionally. However, it is possible that admiral.ch may be prevented from operating the platform diligently and professionally due to external circumstances that admiral.ch cannot influence or is responsible for.

Circumstances over which admiral.ch has no influence and for which admiral.ch is not responsible include, in particular, all technical interruptions and disruptions in its communication networks and those of the player, in the IT structures and in the software used to operate the gaming platform.

14.2 admiral.ch rejects any warranty for the uninterrupted availability and error-free usability of the games on the gaming platform. The same applies in the event of third-party attacks on the systems that safeguard the gaming platform. admiral.ch is entitled to temporarily or permanently restrict the player's access to the gaming platform at any time.

14.3 The use of the gaming platform is entirely at your own risk. admiral.ch is only liable for direct damages that it itself has caused to the player through gross negligence and/or intent, provided that the decisive conduct was within its area of responsibility. Any further liability of admiral.ch is excluded to the extent permitted by law. This applies, in particular, to maintenance work or interventions to maintain the gaming platform.

14.4 admiral.ch assumes no liability for malfunctions and damage to the gaming platform resulting from technical faults or other interventions by third parties, for faulty software, faulty transmission of data and for damages for the player resulting from the misuse of the access data and the player account by third parties or because the player has lost his password, given it to third parties or otherwise disclosed it. Liability on the part of admiral.ch for such damages, in particular liability for alleged or actual lost profits due to lack of availability or transmission errors, is expressly excluded.

14.5 Furthermore, admiral.ch rejects any warranty for the content of third-party websites to which the admiral.ch gaming platform refers or which refers to the admiral.ch gaming platform.

15 Severability clauses

15.1 In the event that individual provisions of these GTCs are invalid or incomplete or their implementation should be made impossible, this shall not affect the validity of the remaining provisions of these GTCs.

15.2 An inadmissible and/or invalid provision shall be replaced by a permissible and valid provision which, in terms of its content, comes closest to the original intention and commercial purpose of the provision to be replaced. In the event that these GTCs contain a loophole, the same shall apply mutatis mutandis.

16 Applicable law and place of jurisdiction

16.1 The legal relationship between the player and admiral.ch is subject to Swiss substantive law, excluding the Swiss Federal Act on Private International Law (FAPIL) and the United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention).

16.2 The place of jurisdiction for all existing and future legal disputes arising from or in connection with this legal relationship is the city of Mendrisio, Switzerland.

16.3 admiral.ch also reserves the right to assert its rights at the player’s place of residence.

16.4 If the French, Italian or English version of the GTC differs from the German version, the German version alone shall be authoritative.

Cookie Policy

Valid from 16.07.2025

1. Introduction

We use cookies and similar technologies to improve your user experience and ensure that our website functions as well as possible. This cookie policy explains what cookies are, how we use them and what control you have over them.

2. What are Cookies?

Cookies are small text files that are saved on your end device when you visit our website. They enable us to save certain information and recognise you when you return. Cookies help us to make the website more efficient and improve your experience.

3. Types of Cookies We Use

Necessary cookies: These cookies are essential for operating our website. They are needed for basic functions, including logging in, saving your session and navigating the site. Without these cookies, certain services and functions would not be available to you. They are absolutely essential to keep the website running as it should.
Analytics cookies: We use analytics cookies to understand how you use our website. These cookies collect anonymous data about what you do on the website, like what pages you visit and how long you spend on them. This information helps us improve the website, optimise its user friendliness and address technical issues.
Marketing cookies: These cookies are used for displaying adverts that may be of interest to you. They allow us to show you advertising that is based on your online activity and preferences. Marketing cookies also help us to measure how effective our advertising campaigns are, for they collect information on how often the ads are clicked on.
Functional cookies: With this type of cookie we can save your settings and preferences, which allows us to offer you a more personalised user experience. For example, they remember your language settings and other changes you make while on the website. Functional cookies contribute towards making the website more user friendly and your time on it more efficient.

4. The Purpose of Cookies

Cookies are important for offering you the very best online experience possible. They enable us to continually improve our website by showing us how you use it and which functions are most important to you. Furthermore, they help us personalise content and advertising that matches your interests, while also ensuring that our website runs smoothly. By using cookies, we can be sure that your preferences and settings will remain unchanged for your next visit and that we can provide you with information that is relevant.

5. Your Options

You can manage and deactivate cookies in the settings of your browser. Please note that deactivating cookies can result in the website not functioning properly. Below, we have provided you with links to the cookie settings in the most common browsers:

6. Changes to Our Cookie Policy

This cookie policy was drawn up on 16.07.2025. We reserve the right to update it at any time in order to comply with changes to the law or the services we provide. Please check this policy regularly to remain up to date with any possible changes.

7. Contact

Should you have any questions about the use of cookies or this policy, please contact us at support@admiral.ch.

Casinò ADMIRAL SA

The Management

Last revised: 16.07.2025

General Terms and Conditions