The following deposit methods are available to you:
• Twint • Visa and Mastercard • Apple Pay • Paysafecard • Neteller • Skrill • PostFinance Pay
Are there any fees for deposits and withdrawals?
There are no fees for deposits or withdrawals at Admiral.ch.
I can't use another credit card for deposits. What are my alternatives?
You can store up to three Visa and three Mastercard credit cards in your player account. If you would like to add another new credit card, please contact our customer support.
What can I do if my deposit failed?
Failed deposits can have various reasons. Please contact our customer support to find out why your deposit was unsuccessful.
I made a deposit, when will it be credited?
The deposit will be credited to your player account immediately.
Why can't I request a withdrawal?
There are several reasons why a withdrawal may not be possible. Here are the two most common causes: • A gaming session is still open: If one of your gaming sessions is still running, you cannot make a withdrawal. Close the session and try again. • Your balance consists only of bonus funds: Bonus funds are subject to certain conditions and can only be withdrawn once these conditions are met. For more information, please refer to the 'Bonus Overview'. If you need assistance or have further questions, please contact our support.
Why does it show that a gaming session is still open?
There are several reasons why a gaming session may appear as open in the background: • You may have ended the session by closing a window or browser without using the 'Leave' option. • An unstable internet connection may have caused a game to not finish properly. • You recently played a live game such as Blackjack or Roulette. For assistance or more information about this issue, please contact our support.
How long does it usually take for a withdrawal to be processed?
The first payout of the day is always made in real time and is available directly in your bank account – even on weekends and public holidays!
From the second payout of the day onwards, payouts requested on working days by 4 p.m. will be processed on the same day. Payouts after 4 p.m. and payouts on weekends or public holidays will be made on the next working day.
How do I request a withdrawal?
• Go to the menu and select "Player Account". • Then click on “Withdraw”, enter the desired amount, and click "Next". • Enter your bank details and click "Next". Please note that withdrawals can only be made to a Swiss bank account in your name.
How do I update my bank details in my player account?
To update your bank details, please contact our Customer Support via e-mail to support@admiral.ch.
Can I use a payment method that is not in my name to make deposits and withdrawals?
According to our Terms and Conditions, deposits from and withdrawals to third-party payment methods are not allowed.
Is there a minimum limit for deposits and withdrawals?
The minimum amount for deposits is CHF 10.–. The minimum amount for withdrawals is also CHF 10.–. However, if your total balance is lower, the minimum withdrawal amount will be equal to your current balance.
Is it possible to request my balance to be transferred to a bank account abroad?
Withdrawals can only be made to a Swiss bank account.
What requirements must be met for a withdrawal?
To process your withdrawal, your player account and IBAN must be verified. If these verifications are not completed within 14 days of the request, the withdrawal will be canceled and the amount will be automatically credited back to your player account.
Can I make a withdrawal to my Revolut bank account?
No, because withdrawals are only possible to a payment account in your name, in accordance with Art. 50 VGS.
On a Revolut bank account, your name does not appear as the beneficiary; instead, it shows “Revolut Ltd.”. Therefore, we are unfortunately unable to process withdrawals to a Revolut bank account.
You are welcome to use a bank account in your name instead.
