My Account

Stay up to date with the latest games, promotions, and attractive bonus offers! Here's how to easily enable our push notifications:

iPhone
1. Open the Settings on your iPhone and select the Admiral.ch app.
2. Tap on Notifications.
3.Choose whether you want notifications to appear on the lock screen, in the notification center, or as banners.
4. Set whether the banner should be temporary or persistent, and if a sound should play.

Android
1. Open the Settings on your Android smartphone and go to Apps.
2. Tap on Manage Apps.
3. Select the Admiral app.
4. Tap on Notifications.
5. Toggle the switch under Show notifications to the right.

Firefox
1. Click the menu button (≡ three lines) in the top-right corner of the Firefox browser and choose Settings.
2. Go to Privacy & Security and under Permissions, click Settings next to Notifications.
3. Select the website https://www.admiral.ch and set the status to Allow.
4. Save your changes.

Chrome
1. Click the menu button (⁝ three dots) in the top-right corner of the Chrome browser and select Settings.
2. Go to Privacy and Security and click Site Settings, then select Notifications.
3. Click Add and enter https://www.admiral.ch.
4. Confirm by clicking Add.

Microsoft Edge
1. Click the menu button (... three dots) in the top-right corner of the Edge browser and choose Settings.
2. Go to Cookies and site permissions and select Notifications.
3. Click Add next to Allow and enter https://www.admiral.ch.
4. Confirm by clicking Add.

Safari
1. Open the Safari browser and in the top menu bar, click Safari > Settings.
2. Go to Websites and select Notifications from the sidebar.
3. Choose https://www.admiral.ch and set the status to "Allow".

If you enter an incorrect combination of username and password three times, your login will be temporarily locked to protect it from unauthorized access.
To unlock it, you can simply change your password using the "Trouble signing in?"-function. You’ll find this in the login field after clicking the "Login" button. Once you’ve changed your password, you can log in with the new one.

Please make sure you enter your username and password correctly. Also check for proper capitalization and whether the Caps Lock key is activated.

If you're having trouble logging in, first check that you've entered your username and password correctly, paying attention to uppercase and lowercase letters, and make sure the Caps Lock key is not activated.

If you've forgotten your password, you can reset it. Use the "Trouble signing in?"-option in the login field after clicking on "Login." Enter your username and the registered email address to request a new password.

Note: If you can't remember your username or registered email address either, our customer support team will be happy to assist you.

According to Art. 52 VGS, we are required to verify your player account within 30 days of registration. Until full verification is complete, you can deposit up to CHF 1000.- but cannot make any withdrawals.

To permanently open your player account and confirm your identity, we need the following documents:
• Proof of identity: ID card, driver’s license, passport, or residence permit. All details (full name, date of birth, photo, signature, expiration date, nationality, ID number) from both the front and back, as well as all corners and edges, must be visible. Only valid and colored photos of identification can be used for verification.

Additionally, we will verify your residential address via the postal database. If this is not possible, we will contact you and ask for the following document:
• Proof of residential address: For example, a recent utility bill (electricity, water, TV, internet, telephone), or a tax statement. Letters from banks, insurance companies, or authorities are also acceptable. Your name, address, the issue date of the document, and the logo of the issuer must be clearly visible. The issue date must not be older than six months. Non-relevant data, such as amounts or customer numbers, can of course be blacked out

• Go to the menu and select «Account».
• Choose «Account data».
• Enter your new email address in the corresponding field.
• Click on «Save». After saving, you will receive an email with a verification link. Click on this link to confirm your email address.

Note: If you don't find the email in your inbox, please also check your spam folder.

You have the opportunity to submit the required documents for verification within two years of your registration. If you would like to unlock your player account, please contact us.

• Select “Account” from the menu.
• Click on “Account Data.”
• You can now change your password and security question, then confirm the changes by clicking “Save".

Once your player account is verified, you can no longer change your personal information on your own. If any of your details change (e.g., moving, name change, phone number), please contact customer support.

When you registered with Admiral.ch, we sent you an email with a verification link. To confirm your email address, please click on that link. If you don’t see the email in your inbox, please also check your spam folder.

Please upload your documents in the 'Account Verification' section of your account. Alternatively, you can also send the documents via email to support@admiral.ch.

If you no longer have access to your player account and want to change the registered email address, please contact our customer support. We are happy to assist you.

Sharing your player account with third parties is not allowed according to our Terms and Conditions.

• Go to the player account menu and select "Gaming History" and enter the desired time period.
• Under "Detailed Gaming Activity," you will now see your bets and winnings from the respective games.
• Under "Summarised Game Statistics," you can view your winnings, bets, and net result.

• Go to the menu and select "Player Account".
• Choose "Consent".
• Under "Newsletter", you can change your settings.
• Click "Save".

Note: If you unsubscribe from our newsletter, you will no longer receive personalized promotions from us.

• Go to the menu and select "Player Account".
• Choose "Consent".
• Under "SMS", you can adjust your settings.
• Click "Save".

If you would like to close your player account, please contact our Customer Support.

Each player on Admiral.ch is only allowed to have one player account.

Unfortunately, you cannot change your username.

• Go to the player account menu and select "Payment History" and enter the desired time period.
• Under "Your Transactions at a Glance," you will now see your deposits, received bonuses, and winnings from Free Spins.