RTP, short for "Return to Player," refers to the percentage of total wagered amounts that is paid back to players over a longer period. For example, if a game has an RTP of 97 percent, it means that, on average, 97 percent of the wagers are paid out as winnings to the players. This value is calculated over many games and wagers, and the amount of the bet does not affect the chances of winning. You can view the RTP of a game in the help or info section of the respective game. Additionally, you can test the games on Admiral.ch for free via the "Demo Mode."
What can I do if I lose my connection to the server during a game?
If you lose connection to the server during a game and notice a missing win, there's no need to worry — you won’t suffer any financial loss. Simply contact our customer support and provide the name of the game, the time of the incident, and the amount of your last bet so we can investigate the issue as quickly as possible.
What can I do when a game does not start?
Please first make sure that your device has an active internet connection. Then, accept the cookies on our website and update your browser if necessary. If the game still doesn't start, try clearing your browser’s cookies and cache. If the problem persists, our customer support team will be happy to assist you.
Is the Admiral.ch app available in the Google Play Store or Apple App Store?
The volatility of a game provides insight into how frequently and in what amounts winnings are paid out. Games with low volatility often pay out smaller winnings more frequently, while games with high volatility pay out less frequently but offer the chance for larger wins. On Admiral.ch, a game's volatility is indicated by ⚡ symbols: the more ⚡ symbols assigned to a game, the higher its volatility.
Where can I find the game rules and the minimum and maximum bets for a game?
You can find the game rules in the help or information section of the respective game. The minimum and maximum bets are listed directly below the game.
Which internet browser is best for gaming?
We recommend using Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge for playing on our platform.
Can I try out games for free?
Through the "Demo Mode," we offer you the opportunity to test games on Admiral.ch for free.
