Can I withdraw a bonus immediately after receiving it?
Your bonus balance is not directly real money, but can be converted into real money through game bets. Before you can withdraw your bonus, the specified wagering requirements must first be met. Once this is done, your bonus will automatically be converted into real money, and you can request a withdrawal.
Example: Imagine a store gives you a voucher for ten francs when you spend CHF 350. This works similarly at Admiral.ch – you can use your bonus of ten francs once you have wagered CHF 350 in slot games.
What happens after I have wagered the required amount for conversion?
Once you have wagered the required amount for conversion, your bonus balance will automatically be converted into real money. After that, you can either request a withdrawal or continue using the money for playing.
Why can't I convert my bonus?
Before you can convert your bonus into real money, you must first meet the wagering requirements (usually 35 times the bonus amount). Once this is achieved, the bonus funds will be converted into real money, and you can use the amount freely for playing or request a withdrawal.
What types of bonuses do you offer?
At Admiral.ch, we offer three different types of bonuses:
· Free Spins: With a free spin bonus, you receive a certain number of free spins on selected slot games without having to bet your own money. Any winnings are immediately converted into real money.
· Bonus Money: Bonus money is additional credit credited to your account by the casino as part of a promotion. It is not real money but can be converted into real money once certain wagering requirements are met.
· Deposit Bonus: A deposit bonus is a bonus you receive when making a deposit during a deposit bonus promotion. It is typically given as a percentage of your deposit. (Example: If you deposit CHF 100 during a 100% deposit bonus promotion, you receive an additional CHF 100 as bonus money.) The bonus money is subject to certain wagering requirements and can be withdrawn once they are fulfilled.
What does the term "Pending Bonuses" on the bonus page mean?
You can only convert one bonus into real money at a time, as each bonus has its own wagering requirements. If you receive a new bonus while another is still active, it will appear under "Pending Bonuses." It will be activated once you have either used up, converted, or deleted the current bonus.
What exactly does the "Remaining Time" on the bonus page mean, and does it affect my bonus?
Every bonus on our platform has an expiration date. If you don't convert your bonus balance into real money before the countdown expires, it will be removed from your player account and cannot be recovered.
Why do I contribute less to the bonus conversion when playing roulette than usual?
In roulette, bets contribute at a rate of 1:10 towards the bonus conversion. For detailed information on the conversion rates for different games, including roulette, please refer to the "Game Contribution Bonus Conversion" table in our promotional terms and conditions.
What happens if I don't reach the required amount for conversion before the deadline?
If you don't reach the required amount for conversion within the specified deadline, your bonus balance will expire and be removed from your player account. If another bonus is available, it will be automatically activated.
Why is my real money being used first, even though I have an active bonus?
You start playing with your real money when a bonus is active at the same time. This means your real money balance is used first, and then the bonus funds are used to meet the wagering requirements of the bonus.
Will my active bonus be removed if I request a withdrawal?
If you request a withdrawal while a bonus is active, your bonus will be automatically removed from your account.
Can I decide when and which bonus will be activated?
Bonuses are activated in the order they are credited to your account. Once a bonus is added to your account, it will automatically be activated based on the time of credit.
